You can permanently delete your Canopy account and all associated data at any time — from within the app, or by request if you no longer have access to it.
If you can no longer sign in, email hello@canopy-app.app from the address associated with your account and ask us to delete it. We'll verify your identity and process the request within 30 days, in line with UK GDPR.
What gets deleted
Your account and login credentials
Your profile, calendar, notices, messages, and Info Bank entries you've added
Documents you've uploaded to the vault
If you're the last remaining parent in a family: the whole family's data is deleted too, including shared documents and uploaded files
If a co-parent remains: only your own membership and personal data are removed — shared family data (calendar, schedule, notices) stays intact for them
Deletion is immediate and permanent once confirmed — it can't be undone, and there's no recovery period.
See our Privacy Policy for more on how your data is handled.