Terms of Use

1. Acceptance

By downloading, installing, or using the Canopy application (“the App”, “the Service”), you agree to be bound by these Terms of Use (“Terms”). If you do not agree, do not use the Service.

These Terms form a legally binding agreement between you and Chris Wiggins trading as Canopy (“we”, “us”, “our”), registered in the United Kingdom.

For users who downloaded the App from the Apple App Store, Apple’s standard End User Licence Agreement (EULA) also applies alongside these Terms. In the event of a conflict, these Terms prevail. Apple is not a party to these Terms and has no responsibility for the App or its content.

2. The Service

Canopy is a family organisation app that enables parents and carers to share a parenting schedule, calendar, notice board, messaging, shared expenses, an information bank, and a document vault. It is not a legal service, mediation service, or court-approved system. Outputs from Canopy (including PDF exports) may be used in legal proceedings at your own discretion; we make no warranty as to their legal admissibility.

3. Eligibility

• You must be 18 years of age or older to create an account.
• You must provide accurate registration information.
• One account per person. You may not share your login credentials.
• You are responsible for all activity that occurs under your account.

4. Accounts and security

You are responsible for maintaining the security of your account, including choosing a strong password and enabling two-factor authentication. We will never ask you for your password by email or phone.

If you believe your account has been compromised, contact us immediately at hello@canopy-app.app.

Family invitations: when you invite a co-parent via the App, they receive an email invitation. Ensure you send invitations only to the intended person. You are responsible for the contact details you provide.

5. Subscription and payment

Canopy requires a paid subscription. Subscriptions are managed by Apple (App Store) or Google (Google Play) and processed in accordance with their respective payment terms.

6. Cancellation and refunds

You may cancel your subscription at any time through your device’s App Store or Google Play account settings. Cancellation takes effect at the end of the current billing period — you retain access until then.

Refunds are handled by Apple or Google in accordance with their own refund policies. We do not process refunds directly. If you believe you are entitled to a refund, contact Apple Support or Google Play Support.

If we terminate your account for a breach of these Terms, no refund will be given for any remaining subscription period.

7. Acceptable use

You agree not to:

• Use the App to harass, intimidate, or abuse any other person
• Upload or share content that is unlawful, harmful, defamatory, obscene, or that violates a third party’s rights
• Attempt to gain unauthorised access to any other family’s data
• Reverse-engineer, decompile, or attempt to extract the source code of the App
• Use the App in any way that could damage, disable, overburden, or impair it
• Circumvent or attempt to circumvent any security measure
• Use the App for any purpose that is unlawful or prohibited by these Terms

We reserve the right to suspend or terminate any account that we reasonably believe is being used in breach of these rules, without prior notice.

8. Your content

You retain full ownership of all content you create or upload in the App, including calendar events, notices, messages, documents, and expenses.

You grant us a limited, non-exclusive licence to store and process your content solely to provide the Service. We do not use your content for any other purpose and do not share it with third parties except as described in our Privacy Policy.

You are responsible for ensuring that any content you upload does not infringe a third party’s rights. You are also responsible for the accuracy of information you enter about your children.

9. FamilyFeed — AI processing

FamilyFeed allows you to forward emails (such as school newsletters) to a dedicated Canopy address. The content of those emails is sent to Anthropic’s Claude AI to extract relevant events and notices.

You must provide explicit consent before using this feature. By enabling FamilyFeed, you acknowledge that email content will be processed by a third-party AI service (Anthropic). Email content is processed in real time and is not used to train AI models.

You are responsible for ensuring that forwarding emails to Canopy is appropriate and does not breach any third-party confidentiality obligations.

10. Document vault and record exports

The document vault allows you to store files securely. You are responsible for the files you upload. We are not liable for loss of documents that are deleted as a result of account deletion.

Record exports (PDF downloads) may be used as evidence in legal or court proceedings. We make no warranty as to the legal admissibility of any export and recommend you obtain legal advice if you intend to rely on exported records in proceedings.

11. Intellectual property

The Canopy name, logo, app design, and all other content we produce are our property and are protected by copyright, trade mark, and other intellectual property rights. You may not reproduce, distribute, or create derivative works from our intellectual property without our written permission.

12. Third-party services

The App integrates with third-party services to deliver certain features (see our Privacy Policy for the full list). We are not responsible for the availability, accuracy, or conduct of any third-party service. Links or references to third-party services do not imply endorsement.

13. Availability and changes

We aim to provide a reliable service but do not guarantee uninterrupted availability. Scheduled maintenance, updates, or unforeseen issues may cause temporary downtime.

We reserve the right to modify, suspend, or discontinue the Service (or any feature) at any time. Where reasonably practicable, we will give you advance notice of material changes. If we discontinue the Service entirely, we will give you at least 30 days’ notice and a means to export your data.

14. Disclaimer of warranties

To the maximum extent permitted by law, the Service is provided “as is” and “as available” without warranties of any kind, express or implied. We do not warrant that the Service will be error-free, secure, or fit for any particular purpose.

Nothing in these Terms limits our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.

15. Limitation of liability

To the maximum extent permitted by law, our total aggregate liability to you for any claim arising under or in connection with these Terms or the Service shall not exceed the total subscription fees you paid to us in the 12 months immediately preceding the event giving rise to the claim.

We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of data, loss of profits, or loss of goodwill, arising from your use of the Service.

If you are a consumer in the UK, you may have statutory rights that these Terms do not affect, including rights under the Consumer Rights Act 2015.

16. Account deletion and termination

You may delete your account at any time via Settings → Account. This permanently deletes your personal data and, if you are the last parent in a family, all family data and stored files.

We may suspend or terminate your account if you breach these Terms, fail to pay your subscription, or if we are required to do so by law.

On termination, your right to use the Service ceases immediately.

17. Changes to these Terms

We may update these Terms from time to time. We will notify you by email at least 14 days before any material changes take effect. If you do not agree with the revised Terms, you should cancel your subscription and stop using the Service before the changes take effect. Continued use after the effective date constitutes acceptance.

18. Governing law

These Terms are governed by the laws of England and Wales. Any dispute arising from these Terms or your use of the Service shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where you have statutory rights to use courts in your country of residence.

19. Contact

If you have questions about these Terms or need to report a breach, contact us at:

Email: hello@canopy-app.app